Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast, delivering approximately 890,000 barrels of petroleum products per day through a dual pipeline system spanning more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Position Title: Manager, Solution Delivery & Support
Location: Calgary Head Office
Department: IT Solutions Delivery & Support
Reports to: Director, Solutions Delivery & Support
Worker Type: Employee
Schedule: Full‑time
Work Setting: In‑office

We are seeking a collaborative, motivated, and values‑driven individual to lead end‑to‑end IT solutions that align with business needs, overseeing project management, solution architecture, development, deployment, and the transition to support, in partnership with business stakeholders, IT teams, and vendors.

Key Responsibilities

- Lead end‑to‑end delivery of solution implementations, enhancements, and upgrades from intake through deployment and transition to support.
- Define scope, success measures, timelines, and resourcing with business stakeholders.
- Guide teams through requirements, design, configuration/development, testing, and deployment.
- Ensure delivery aligns with SD&S; standards, project governance, and business priorities.
- Lead, coach, and develop a team of developers, analysts, and delivery resources, including contractors.
- Set goals, hold regular 1:1s, and complete performance and development planning.
- Assign and balance work across projects and support to meet timelines and service needs.
- Promote knowledge sharing, cross‑training, and standard ways of working to reduce single points of failure.
- Support Capex and Opex forecasting, tracking, and variance management for delivery work.
- Manage resourcing, capacity, and the vendor/contractor mix to deliver value cost‑effectively.
- Help prioritize investments based on business value, risk, and operational needs.
- Enforce delivery standards, solution architecture alignment, and quality gates.
- Ensure solutions are secure, supportable, and designed for operational reliability.
- Support portfolio governance – standards, rationalization, and evaluation of new capabilities.
- Partner with business,



application, and technical leaders to translate needs into practical, supportable solutions.
- Run status reporting and stakeholder communications; manage risks, dependencies, and change control.
- Coordinate user acceptance testing, documentation, and knowledge transfer.
- Manage delivery partners, contractors, and software vendors against scope, timeline, and cost commitments.
- Define and monitor statements of work and service expectations.
- Act as an escalation point for delivery‑related risks and issues, driving timely, accountable resolution.
- Oversee transition from delivery to support, including documentation, handover, and readiness.
- Balance delivery demand with application support capacity to protect service stability.
- Capture lessons learned and drive continuous improvement in delivery practices.
- Track and report delivery KPIs – on‑time, on‑budget, quality, and adoption.
- Support delivery and service reviews and continuous improvement initiatives.

Qualifications and Professional Experience

- Post‑secondary education in Computer Science, Business, Engineering field, or related discipline.
- Minimum of 10 years’ work experience in Business Application Development, Delivery or Support.
- Demonstrated leadership and coaching capabilities.
- Knowledge and experience in application systems analysis, architecture, design, development, and business requirements gathering and documentation.
- Strong project delivery skills using agile and/or waterfall methodologies, including scope, schedule, risk, stakeholder, and change management.
- Experience managing vendors and contractors, including statements of work, service expectations, and delivery governance.
- Working knowledge of IT service management practices, including incident, problem, and change management.
- Strong financial and resource management skills,



with analytical problem‑solving and root‑cause thinking.
- A supportive and collaborative leader with strong people management skills, who values mentoring and coaching to build high‑performing teams, communicates with empathy and clarity in challenging situations, and adapts with agility as business needs evolve.
- Demonstrated ability to work effectively with colleagues and stakeholders from a variety of backgrounds and levels across the organization.
- Excellent communication skills, with the ability to convey information clearly, respectfully and professionally.
- Highly organized, with the ability to prioritize work, meet deadlines, and maintain strong attention to detail in fast‑paced settings.
- Commitment to inclusive practices and a willingness to contribute positively to a collaborative and supportive workplace culture.

Working Conditions

- Willingness and ability to travel as required.
- May need to provide support outside of regular business hours and/or on the weekend.

Benefits and Compensation

- Competitive compensation.
- Comprehensive advantages programs including flexible benefits, pension and savings plans.
- Professional development opportunities and career advancement.
- A supportive workplace culture focused on health, safety, and wellness.
- Meaningful work that contributes to the Canadian energy industry.

Equal Opportunity and Diversity

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility. We strive to create an environment free of barriers to promote full participation in the workplace.

Applications may be submitted in English or French. Candidates who require accommodations at any point in the process may contact

#J-18808-Ljbffr

📌 Manager, Solution Delivery (Calgary)
🏢 Trans Mountain
📍 Calgary