Lead the functional strategy for Microsoft Dynamics 365 Customer Engagement as a CRM Functional Lead in Toronto, CA. You will analyze business needs and implement technology solutions.
This onsite role focuses on bridging business and technology, guiding stakeholders and mentoring junior consultants. You will be responsible for designing scalable solutions while configuring core components of D365 CE. Applicants should possess robust CRM knowledge and consulting experience with a proven track record in enterprise implementations.
Key Responsibilities:
• Facilitate workshops to gather business requirements
• Own and design the functional blueprint for D365 CE
• Lead configuration of custom tables and business rules




• Partner with technical teams to ensure integrations
• Oversee User Acceptance Testing and defect management
Requirements:
• 6-8 years of D365 CE functional consulting experience
• Deep knowledge of Sales and Customer Service applications
• Proficient in Power Automate and Power Apps
• Experience in Agile/Scrum methodologies
• Exceptional communication and stakeholder management skills
Shape the future of CRM solutions and improve user adoption with your expertise.
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📌 CRM Functional Lead for Microsoft Dynamics (Toronto)
🏢 TEKGENCE
📍 Toronto