Citi is looking for a strategic Apps Support Group Manager proficient in Pega and AI. This position involves overseeing critical applications and ensuring operational efficiency across various environments.
In this leadership role, you will manage a team dedicated to the support of mission-critical platforms. Your extensive experience in Apps Support and stakeholder management will help achieve business objectives. Direct communication with senior leaders and a focus on incident resolution will be crucial for success in this role.
Key Responsibilities:
• Ensure system availability for Pega and AI platforms
• Own the incident management cycle from detection to resolution
• Foster relationships with offshore vendor teams
• Partner with product teams on system impacts
• Enhance operational efficiencies through automation
Requirements:
• 10+ years in relevant Apps Support roles
• Leadership experience in technology environments
• Solid stakeholder management capabilities
• Background in project management
• Effective communication with technical teams and stakeholders
Shape the future of technology support at Citi by applying your advanced Apps Support knowledge.
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📌 Citi Apps Support Group Manager Role (Mississauga)
🏢 Citigroup
📍 Mississauga