GreenShield Canada (GSC) is seeking a Director, Customer Experience to lead CX strategy, voice of customer programs, and journey design across key customer groups. The role reports to the Senior Vice President, Product Experience & Health Outcomes and will drive practical improvements to enhance satisfaction and engagement. The ideal candidate will build a culture of customer-centric design, mentor teams in research, service design, and measurement, and partner across the organization to embed
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📌 Director of Customer Experience & Insights (Toronto)
🏢 Green Shield Canada (GSC)
📍 Toronto
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