Become a Senior Manager at Ingram Micro, leading AWS Technical Support. Drive operational excellence and implement cutting-edge AI solutions to enhance customer support effectiveness.
This pivotal role requires deep technical expertise and leadership in cloud services. You will be responsible for developing strategic support frameworks while partnering with cross-functional teams to ensure high-quality customer experiences. Your leadership will empower a high-performance culture focused on accountability and continuous improvement in AWS support operations.
Key Responsibilities:
• Lead and develop a team of AWS support managers
• Drive AI and self-service support capabilities
• Enhance customer experience across AWS ecosystem
• Optimize critical customer workflows and escalations
• Implement knowledge-centered service methodologies
Requirements:
• Degree in Engineering, IT, or related field
• Over 10 years in cloud or technical support
• Minimum 5 years managing support teams
• Expertise in AWS technologies
• Solid strategic leadership skills
Your leadership will be crucial in evolving AWS support capabilities at Ingram Micro and optimizing customer satisfaction.
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📌 Leadership Role in AWS Technical Support (Toronto)
🏢 Ingram Micro
📍 Toronto