As an IT Technician Level 1, your primary mandate will be to provide IT support to employees and customers . More precisely, you will have to: Be the resource person and first point of contact for users experiencing IT issues; Provide first-line technical support, helping users resolve issues with hardware, software, and applications; Escalate more complex issues to a Level 2 technician for further resolution; Ensure the installation and updating of software and computer systems; Provide basic advice and training to users to help them make better use of the installed systems and software; Create, modify, and delete user accounts in computer systems, as well as manage access rights; Perform regular maintenance tasks to prevent problems, such as security updates and performance checks; Monitor systems and networks to detect anomalies or potential problems before they become critical; Install and configure devices such as computers, cell phones, printers, scanners,



and other IT equipment; Use remote support tools to diagnose and resolve issues for users who are not on site; Document solutions to common problems to assist in training current technicians and improve support efficiency; Collaborate with other IT teams to ensure quick and effective problem resolution; Perform all other related duties. REQUIREMENTS Hold a vocational diploma or college certificate in computer science; 2 to 3 years of experience in a similar position; Knowledge of Windows 10 and Windows 11 environments; Knowledge of Linux and VMware environments; Knowledge of the Microsoft 365; Have a strong command of French and English, both spoken and written, in order to communicate with our partners outside Quebec; Hold a valid driver’s license, as frequent travel may be required; Attention to detail and thoroughness; Demonstrate organizational skills; Ability to work in a team; Excellent customer service skills; Strong priority management skills;

📌 IT Technician Level 1 (Canada)
🏢 Groupe Excelpro
📍 Canada