OverviewPagerDuty (NYSE:PD) is a leader in Digital Operations Management. PagerDuty helps organizations deliver a reliable digital experience by identifying issues in real time and coordinating teams to fix problems faster. We serve more than 13,000 organizations, including 60 of the Fortune 100, and are expanding our platform for Digital Operations Management using AI/ML and Automation.The RoleDirector of Pricing & Monetization to own the strategy and execution of how we package, price, and monetize our Operations Cloud platform. This role sits in the Product Development organization and reports to the VP of Product Strategy & Growth. This is a product-first role with a focus on customer empathy, structured experimentation, feature tiering, and measurable outcomes. You will connect Product, Sales, Finance, and Marketing to ensure pricing strategy translates into field execution and commercial results. You will own the full lifecycle from recommendation to implementation to operations and serve as the decision-maker on deal desk, discounting, and promotions in real time.What You’ll OwnProduct & MonetizationDefine and evolve PagerDuty's packaging architecture — tiers, feature placement, usage-based levers, and entitlement frameworks — in partnership with Product and EngineeringBuild and maintain a monetization review process so product teams integrate pricing strategy into roadmap decisions earlyLead SKU design and experimentation: develop frameworks for creating, testing, and iterating on packaging changes quickly and safelyOwn the monetization platform roadmap — usage tracking, entitlement flexibility, SKU experimentation velocity — with Engineering and Revenue SystemsAct as cross-functional decision-maker across product, design, and engineering for what we build and how we take products to marketProvide pricing and packaging leadership to other product teams across the portfolioGo-to-Market ExecutionOperationalize pricing for the field: discount governance, approval workflows, customer-facing messaging, and enablement materialsLead packaging migration execution as we transition legacy customers to modern Operations Cloud plans, including cohort strategy, field playbooks,



and customer communicationServe as a cross-functional decision-maker for GTM, Technology, and Revenue Operations teamsFeedback, Analysis, and PlanningTrack and report on pricing initiative performance — win rates, discounting patterns, migration progress, ARR impact by segmentBuild or leverage financial modeling capabilities (in partnership with Finance) to evaluate pricing scenarios and segment-level impactEngage with customers to pressure-test pricing assumptions and surface friction pointsWhat You’ll BuildThis role inherits and grows an existing pricing and monetization foundation that includes:Billing & quoting infrastructure — systems supporting deal execution and revenue operationsPricing calculators and field tools — internal tools used by the field to size and quote dealsDiscount approval workflows — governance for deal-level pricing decisionsSKU architecture — a portfolio of plans spanning legacy and modern Operations Cloud offeringsPartner with executive leadership to align pricing strategy with ARR and growth targetsThe opportunity is to modernize this foundation so pricing decisions and actions happen faster and GTM teams have trusted tools.Youollowed North StarYouollowed North StarYou will Lead And Grow An Existing Small TeamPricing Analyst — supports financial modeling and plan analysisPricing Manager — focuses on SKU migrations and pricing executionTechnical PM / Monetization Ops — scales infrastructure workYour job is to elevate this team from execution support to a strategic pricing function that product and sales teams actively seek out.QualificationsBasic Qualifications10+ years in B2B SaaS in roles spanning product management, pricing strategy,



and/or monetizationExperience owning packaging architecture and feature tiering decisionsTrack record of running pricing experiments and measuring commercial impactStrong cross-functional credibility with Sales, Finance, Product, and Go-To-Market leadershipExperience managing pricing change in the field with communication to stakeholdersAbility to mentor and grow other pricing and product rolesPreferred QualificationsExperience during transitions to usage-based or consumption pricingFamiliarity with monetization infrastructure (entitlements, billing systems, SKU tooling)Familiarity with B2B SaaS deal structures, discount governance, and revenue recognition considerationsHas led or contributed to pricing strategy at a company scaling toward $1B+ ARRWhat Success Looks Like3 monthsUnderstanding of current SKU architecture, billing systems, and field pricing dynamicsRelationships established with Sales Strategy, Deal Desk, Finance, and key Product leadersMonetization review process proposed for early pricing decisions in product roadmaps6 months1–2 packaging experiments launched and instrumentedPricing tools improved with measurable field confidence and usageDiscount governance strengthened with clear ownershipSKU creation process improved with faster turnaround12 monthsMeasurable ARR impact through improved win rates and SKU migrationsMonetization infrastructure roadmap in flightEntitlement flexibility improved for faster pricing experimentsPricing function as a strategic partner across Product, Sales, and FinanceTeam demonstrates high agency and growing scopeBase salary range: 156,000 - 236,500 CAD. This role may be eligible for bonus, commission, equity, and/or benefits. Salary ranges are determined by role, level, and location and may change. Your recruiter can share specifics during the hiring process.Location and Work ModelThis role is expected to come into our Toronto office 2 days a week.EEO and Additional InformationPagerDuty is an equal prospect employer. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status. We may provide accommodations in the job application process upon request.PagerDuty uses the E-Verify employment verification program.#J-18808-Ljbffr

📌 Director Of Pricing & Monetization - C$156,000 - C$236,500 A Year (Toronto)
🏢 PagerDuty
📍 Toronto