Drive customer adoption and retention as the Customer Success Lead at Astraeus. Lead meaningful accounts post-sale while defining the customer success strategy for long-term impact.
This unique role blends direct customer engagement with strategy development. As the inaugural Customer Success Lead, you will own key customer relationships and influence how Astraeus scales its customer success practices. Collaboration with product and engineering teams is essential to ensure customer needs are effectively met while fostering success.
Key Responsibilities:
• Own post-sales relationships for key customer accounts
• Drive customer engagement and coordination with stakeholders
• Conduct regular check-ins and executive-level reviews




• Identify account risks early and initiate corrective action
• Build initial practices for success metrics and account plans
Requirements:
• 4-8 years in customer success or related roles
• Strong communication skills with senior stakeholders
• Ability to operate in ambiguous environments
• Technical fluency to engage with engineering
• Experience in financial services is a plus
Shape customer success processes and elevate Astraeus's post-sales execution to current heights.
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📌 Customer Success Lead at Astraeus
🏢 Astraeus
📍 Success