The Player & Quality Insights (PQI) team helps deliver high-quality player experiences by powering the environments where experiences are tested, validated, and improved through ongoing player engagement. As the Global Lab Lead, you will lead the technical strategy and operations for EA’s global Playtest Lab ecosystem, ensuring our labs are scalable, secure, and optimized to support player insights across a global portfolio.

Reporting to the Senior Software Engineer, you will partner with PX Research, Engineering, and Operations teams to standardize lab infrastructure, improve workflows, and evolve the technology that powers player testing and research. This role combines technical leadership, operational execution, and global collaboration to help teams move faster and deliver better player experiences.

Responsibilities

- Implement global hardware standards to ensure consistency, scalability, and cost efficiency across all lab locations.
- Own automated imaging and deployment processes to improve provisioning, reduce manual effort, and improve reliability.
- Lead configuration and ongoing maintenance of the Lab software.
- Ensure lab environments meet corporate security standards and compliance requirements, proactively identifying and mitigating risk.
- Oversee lab network architecture, performance, and stability in partnership with infrastructure teams.
- Establish and maintain comprehensive, up-to-date documentation for processes, standards, and escalation paths.
- Serve as the primary escalation point for critical (P1/P2) incidents, driving swift resolution and root cause analysis.
- Manage global hardware lifecycle processes, including repair, replacement,



and vendor coordination.

Qualifications

- 5-7+ years of experience in IT infrastructure, lab operations, endpoint engineering, or related technical environments.
- Experience leading global or multi‑site technical operations.
- Expertise in hardware lifecycle management and standardization.
- Hands‑on experience with OS imaging, deployment automation tools, and endpoint management platforms.
- Experience with enterprise networking principles and lab network environments.

Compensation and Benefits

- British Columbia (Vancouver or Victoria) – $122,300 – $170,700 CAD.

Pay is just one part of the overall compensation at EA. For Canada, we offer a package of benefits including 3 weeks of vacation per year, 10 days of sick time, paid top‑up to EI/QPIP benefits up to 100% of base salary when you welcome a recent child, extended health/dental/vision coverage, life insurance, disability insurance, and retirement plan to regular full‑time employees. Certain roles may also be eligible for bonus and equity.

Electronic Arts is an equal‑opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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📌 Playtest Lab Endpoint Engineer (Vancouver)
🏢 Electronic Arts (EA)
📍 Vancouver