The National Diabetes Trust is Canada's largest charitable clothing and small household goods collection service. With more than 5,000 donation bins and an active home pick‑up service in communities across Canada (excluding Quebec), we collect unwanted, gently used clothing and household items, raising much‑needed funds for Diabetes Canada.

What We Offer

- Challenging work with opportunities for career advancement
- Eligibility to participate in the NDT Performance Bonus Plan program
- Extended Health & Dental Care
- Life Insurance, AD&D; & LTD (100% Employer‑paid)
- Optional Critical Illness coverage
- Registered Pension Plan (100% Employer‑paid) once eligibility criteria are met
- RRSP with company matching component available
- Employee Assistance Program
- Corporate discounts through Perkopolis, Value Village and GoodLife Fitness.

Job Overview

Reporting to the Area Manager, Business Operations, this hands‑on roll supports the National Diabetes Trust’s mission through the Declutter® Program, the door‑to‑door pickup and drop‑box collection programs, and the generation of revenue. The Operations Manager ensures all local business streams and targets are met, maintains strong fiscal accountability and excellent net revenues in the context of sound human resource management practices.

Location

8-401 Traders Blvd E, Mississauga

Hiring Salary Range

$75,000 - $80,000

About the Operations Manager Role

- Manage, coach, direct, and motivate staff to achieve targets and ensure budgeted revenues are achieved, while promoting teamwork and cooperation among employees.
- Hire, evaluate, promote, and terminate staff in consultation with the Area Manager and the Human Resources Department.




- Ensure accurate inventory management and reporting, maintaining correct inventory levels throughout the year and adjusting for seasonal fluctuations.
- Guarantee that all documentation related to the Commercial Vehicle Operator Registration / National Safety Code Registration, Hours of Service, and vehicle inspection, maintenance, and service is accurate and up‑to‑date.
- Identify and recommend opportunities within the operation for cost savings and increased efficiencies through economies of scale, elimination of duplication, use of technology, and group purchasing.
- Complete monthly employee productivity reports and plan, post, and implement regular staff meetings.
- Prepare and follow a yearly budget for the Business Operation.
- Maintain knowledge of the organization's goals, objectives, services, programs, and structure at all levels.
- Liaise with local Value Village Stores to maintain a steady flow and proper mix of merchandise delivered to the stores.
- Build and foster relationships in the community, including drop‑box partnerships, alternate collection partnerships, clothing drives, and fundraising opportunities.
- Communicate and liaise with Leadership Centres, Branches, etc. to build internal National Diabetes Trust support, unified public relations efforts, and to secure assistance in obtaining merchandise.




- Keep updated personnel files and attendance records, produce work schedules, and manage vacation requests and sick leave.
- Ensure payroll records are accurate and sent to the National Payroll Department on a timely basis.

About You

- Must have a Class G license, passenger car or light truck, with a minimum of 5 years actual driving experience at that level, and a clean driver abstract, with no violations or accidents within the last 3 years.
- University Degree or College Diploma in Business Administration or equivalent relevant experience.
- 5-7 years of experience in a multi‑disciplinary environment with a scheduling component.
- Excellent organizational skills, motivation, and ability to delegate.
- Good interpersonal skills.
- Knowledge of computer systems, particularly Microsoft Office.
- Knowledge of financial management and planning.
- Excellent communication skills including verbal, written, and telephone.
- Post‑secondary education in Business Administration or equivalent experience.
- Second language an asset.

Diversity, Equity and Inclusion Statement

At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI). We are committed to bringing people together in a respectful, inclusive and supportive setting, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live. In July of 2020, we signed the BlackNorth Initiative CEO pledge and will hold ourselves accountable in meeting those commitments.

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📌 Operations Manager - Peel (Mississauga)
🏢 National Diabetes Trust
📍 Mississauga