Lead customer experience initiatives with Loblaw Companies Limited. As Director of Customer Experience Specialists, you'll influence retail operations and enhance customer satisfaction across NOFRILLS stores.
In this pivotal role, reporting to the Senior Vice President, you will manage projects that impact store operations nationally. Your leadership will ensure seamless collaboration across departments such as Merchandising, Marketing, and Finance, driving improvements and high standards. Your strategic insights and process improvement mindset will cultivate a solid customer experience while managing a regional team of CES professionals.
Key Responsibilities:
• Maximize efficiencies in program implementation
• Lead and motivate the regional CES team




• Foster relationships across operational and executive teams
• Plan, monitor, and analyze operational metrics
• Collaborate on long-term operational strategies
Requirements:
• 5+ years in store operations
• 2+ years in Customer Experience Specialist role
• Strong coaching and leadership skills
• Excellent project management abilities
• Willingness to travel
Enhance the customer journey at NOFRILLS with your expertise in operations and team leadership.
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📌 Customer Experience Director at Loblaw (Brampton)
🏢 Loblaw Companies
📍 Brampton