Principal Product Designer

We’re looking for a Principal Product Designer — a senior individual‑contributor role reporting directly to the Head of Design for Retail. The role focuses on designing an AI experience and raising the craft bar across the organization. The position is Toronto preferred but open to locations in Ontario, Quebec and Eastern Canada.

Responsibilities

- Define new interaction patterns for agentic AI — design how merchants converse with, direct, supervise, and build trust in an intelligent agent that works on their behalf.
- Lead design for our AI experience end‑to‑end as a hands‑on IC: from concept and prototype through polished, shipped product, in close partnership with AI engineering and product leadership.
- Raise the craft bar across the organization through direct contribution — jump into any product area to explore, elevate, and unblock the most important work, leaving teams stronger than you found them.
- Lead vision work that rethinks core merchant experiences through hands‑on exploration and prototyping — concept work ambitious enough to shape strategy and concrete enough to build.
- Prototype with AI daily: work AI‑first using modern tools to move from intent to working prototype fast and model this way of working for designers across the org.
- Shape our mobile strategy with design thinking and hands‑on support, as an ongoing secondary focus.
- Influence without authority: align designers, leaders, and cross‑functional partners across multiple teams through clarity, storytelling, and the quality of the work itself.

Qualifications

- 12+ years of product design experience with a maker’s mindset — moving fluidly between strategic thinking and detailed, polished execution.
- A portfolio demonstrating exceptional hands‑on craft across UX, interaction,



and visual design — work that other designers reference.
- Experience leading large, ambiguous initiatives across multiple teams and delivering measurable outcomes without formal authority.
- Genuine fluency with AI: active use of LLMs and AI prototyping tools in your workflow, and a strong point of view on designing AI‑powered products.
- Enough technical understanding to partner with engineers — ability to build prototypes to communicate ideas and reason about constraints.
- The ability to influence senior stakeholders through clear communication, storytelling, and tangible design work.
- Taste. You know what outstanding looks and feels like, and you push — and help others push — to get there.

Compensation

Base compensation for this position is in the range of $200,000 – $240,000 CAD. Lightspeed also offers equity options, pension contributions, training opportunities, health and wellness credit, parental leave, and other benefits.

Benefits

- Flexible paid time off and remote work policies.
- Equity options.
- Pension contributions.
- Training opportunities to grow your skills and career.
- Health and wellness credit.
- Time off to volunteer and give back to your community.
- Interest groups, employee‑led networks, and social committees.
- Computer purchase program for your personal MacBook.
- Enhanced parental leave.

EEO Statement

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lightspeed does not accept unsolicited agency resumes. All hiring decisions are made by our recruiting and hiring teams.

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📌 Principal Product Designer, Retail (Montreal)
🏢 Lightspeed Commerce
📍 Montreal