Take charge of KOHO's collections strategy as the Collections & Recoveries Manager. Focus on innovative customer care practices while driving recovery and retention strategies.
We are looking for a Collections & Recoveries Manager to lead development in KOHO's financial operations as it becomes a full-service bank. This role is crucial for crafting a collections program that optimally serves customers during financially challenging times. Engage with data analytics and strategic planning to improve internal processes and customer experiences.
Key Responsibilities:
• Monitor delinquency and loss trends for actionable insights
• Develop targeted contact strategies for customer outreach
• Design versatile payment arrangements for customer relief




• Collaborate with BPO partners to ensure quality collections
• Establish recovery strategies for customers after defaults
Requirements:
• 3-5+ years in collections strategy or management
• Familiarity with the collections lifecycle and recovery processes
• Hands-on experience in developing customer engagement techniques
• Proficient in analytics and financial modeling; SQL knowledge is beneficial
• Understanding of Canadian regulations regarding debt
Drive strategic transformations in collections at KOHO and enhance the way customers interact with financial recovery.
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📌 Manager, Collections & Recoveries at KOHO (Vancouver)
🏢 Portage Ventures GP
📍 Vancouver