Take your career to the next level with Banque Équitable as a Bilingual Payments Specialist. Focus on effectively managing delinquent mortgage payments while providing outstanding customer service.
In this role, you will be instrumental in the collection and resolution activities for residential and commercial mortgage accounts. You will also need to maintain communication with clients in both French and English and explore adaptable solutions to their payment challenges. Your role will directly impact customer satisfaction and the bank's ability to manage delinquencies effectively.
Key Responsibilities:
• Manage collection calls using diverse communication methods
• Analyze reasons behind missed payments and suggest improvements
• Create and negotiate payment plans with clients




• Ascertain when to escalate cases for legal action
• Keep detailed logs of all payment discussions and agreements
Requirements:
• Degree in related field or 2 years in collections
• Knowledge of mortgages and legal terminology regulations
• Strong communication and negotiation capabilities
• Required bilingual ability in French for client engagement
• Strong organization and problem-solving aptitude
Bring your bilingual skills and expertise in collections to make a meaningful impact at Banque Équitable today.
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📌 Bilingual Payments Specialist at Banque Équitable (Toronto)
🏢 EQ Bank
📍 Toronto