We have an exciting opportunity within our Front Office as a Front Desk Host.
We are excited to share that Andaz Ottawa has an opportunity for people who love helping people. The primary purpose of the Front Desk Host is to contribute to the smooth and efficient running of the Front Desk to give the best guest experience.
Responsibilities
- Meet and greet guests and assist with registrations, check‑in, check‑out, and other benefits related to the World of Hyatt.
- Ensure the strict control of room keys.
- Ensure that all company minimum brand standards have been implemented.
- Prepare welcome cards and keys for arrival and serve wine and other welcome beverages during check‑in.
- Be accurate in knowledge of hotels and tourism in the city/country.
- Report Lost and Found items.
- Work closely with other Front Office personnel in a supportive and flexible manner, focusing on overall success of the hotel and satisfaction of guests.
- Verify arrival and departure details and arrange luggage handling, transportation and other services requested by guests.
- Ensure that guest history records are accurately maintained and all repeat guests are pre‑registered.
- Be well versed in hotel technology systems to facilitate smooth check‑in and check‑out experiences for our guests.
- Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to,
including the timely and accurate reporting of financial information.
- Maintain high standards of personal presentation and grooming.
Skills and Qualifications
- True desire to satisfy the needs of others in a rapid‑paced environment.
- Previous front desk experience and thorough understanding of the hotel industry preferred.
Hours
Flexible; scheduled days and times may vary based on need. Employees may be required to work varying schedules to reflect the business needs of the hotel, including mornings, afternoons, evenings, weekdays, weekends and holidays.
Benefits
- Extended health benefits for you and your dependents and paid medical days.
- Employer RRSP matching contributions.
- Complimentary hotel nights, friends, and family discounts at Hyatt properties worldwide.
- Complimentary meal during shift at the colleague cafeteria.
- Discounts on food and beverages.
EEO and Accessibility
Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.
Salary
The starting hourly rate for this role is $21.22 CAD per hour .
Location
Hyatt Regency Morristown at Headquarters Plaza | Morristown, NJ, US