Service Executive – Director of Finance

Shangri-La Toronto, a premier hotel located in the heart of the city, seeks a Service Executive – Director of Finance to oversee all financial operations, including planning, budgeting, analysis, accounting, and reporting.

Key Responsibilities

- Demonstrate a high level of integrity, providing a 5‑Star experience to guests and setting a positive example for colleagues.
- Direct receivables, payables, credit, payroll and cash handling functions, ensuring compliance with corporate and hotel policy, procedures, and government regulations.
- Manage finance team, recruit, coach, train, motivate, and provide performance feedback to ensure excellence.
- Analyze financial data and prepare operational reports, variance explanations, and recommendations to achieve business goals, including monthly, quarterly, and yearly financial statements.
- Develop, implement, and enforce controls for revenue, expenses, asset protection, inventory, credit, collections, bank reconciliation, and point‑of‑sale controls.
- Maximize cash flow performance of the hotel.
- Create the annual budget, providing financial expertise to departmental managers, identifying cost‑saving opportunities, and submitting final documentation.
- Perform asset management duties: control tenant leases, insurance policies, service contracts, capital purchases, and maintain accurate files.
- Advise the executive team and department heads on financial matters.
- Schedule and coordinate internal audits.
- Undertake other ad‑hoc responsibilities as required.

About You

- Drives results and strives for excellence in the finance department.
- Possesses strong analytical, organizational, and multitasking skills.
- Demonstrates expertise in accounting functions, including budgeting, forecasting, financial analysis, cash management, reporting, legislation, payroll, payables, receivables, inventory, and asset management.




- Excellent verbal and written communication skills in English, with the ability to prepare policies and technical correspondence.
- Skilled in complex mathematical calculations.
- Approachable to colleagues, managers, and executives.
- Makes prompt, accurate decisions and resolves problems effectively.
- Inspires employee commitment and motivation through teamwork, open communication, and respect.
- Coaches and mentors, fostering continuous learning and career development.
- Exhibits emotional maturity, integrity, and professionalism.
- Proficient with Windows‑based accounting programs and online commercial banking.
- Bachelor’s degree in Accounting, Finance, or equivalent; CGA, CMA, or CA mandatory.
- Minimum 2 years as Assistant Controller (or equivalent) and 4–8 years of experience in a similar capacity at an international world‑class hotel brand.
- Competent with Opera Property Management Systems, Infrasys, and Push Payroll.
- Experience with third‑party ownership and reporting requirements.
- No prior criminal convictions and able to pass a background check.
- Former experience with Shangri‑La Hotels and Resorts is preferable.
- Eligible to work in Canada.

Why Join Us

- Workplace that values passion, supports personal growth, and promotes learning.
- Structured learning and development pathways with opportunities for advancement.
- Competitive benefits, recognition programs, and colleague travel perks.
- Teams that promote inclusion, respect, diversity, and a secure environment for all.

We are an equal prospect employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. Only successful candidates will be contacted.

Shangri‑La Toronto complies with the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

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📌 Service Executive - Director of Finance (Toronto)
🏢 Shangri-La Group
📍 Toronto