Join OpenText as a Technical Support Specialist, dedicated to providing exceptional support for the TeamSite suite. Your excellent troubleshooting and cloud technology knowledge will be pivotal in a quick-paced, customer-centric environment.
As part of a top-performing support team at OpenText, you will tackle complex technical issues for customers in need. This position emphasizes effective communication, satisfaction metrics, and collaboration across various business units to ensure customer success and seamless issue resolution.
Key Responsibilities:
• Act as the first point of contact for technical inquiries
• Support customers through various channels, ensuring clarity
• Meet key performance indicators and service delivery standards




• Assist in incident management and customer follow-up
• Enhance the knowledge base with new insights and solutions
Requirements:
• Minimum of 5 years in a technical role
• Experience with virtualization, cloud, and container technologies
• Proficient in Windows and Linux server environments
• Strong scripting knowledge in Linux/Java
• Background in networking, security, and databases
Deliver top-tier technical support and empowerment to OpenText's clients and products.
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📌 OpenText Technical Support Specialist Role (Richmond Hill)
🏢 opentext
📍 Richmond Hill