Propra is seeking a proactive Customer Success Associate to enhance client experiences and drive product adoption in a B2B SaaS setting. Join our startup to create meaningful impact in property management.
This role focuses on building lasting relationships with customers and ensuring they succeed with Propra's technology. You'll guide clients through onboarding, measure satisfaction, and document feedback while working collaboratively across teams to meet customer needs. A customer-first mindset is essential for success in this position.
Key Responsibilities:
• Build strong, long-lasting customer relationships through regular check-ins
• Provide timely support and case resolution for customers
• Lead onboarding processes, ensuring quick client training




• Track customer satisfaction metrics and platform adoption rates
• Collaborate with cross-functional teams to prioritize customer feedback
Requirements:
• Previous experience in customer success within B2B SaaS
• Proficient in customer relationship management tools
• Strong interpersonal skills and empathy for clients
• Ability to adapt in a fast-paced startup environment
• Experience with documentation and training materials
Make a significant contribution to customer satisfaction and success at Propra as we innovate property management.
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📌 Customer Success Associate at Propra (Calgary)
🏢 Propra
📍 Calgary