As the Support Engineering Director at Ashby, you will lead a technically skilled team dedicated to enhancing customer integrations and support workflows. This position combines leadership with technical mentoring to drive significant improvements.
The role focuses on managing complex escalations, establishing operational efficiencies, and fostering a team-oriented atmosphere between Support and Engineering. Your leadership will create significant impacts on customer satisfaction as you build scalable processes and systems.
Key Responsibilities:
• Lead and improve a talented team of Support Engineers
• Design and implement technical support strategies
• Collaborate with Product Management to refine user experiences




• Build and maintain internal tools for better support efficiency
• Analyze data to prioritize impactful support solutions
Requirements:
• Experience in B2B SaaS technical support management
• Background in Software Engineering or related fields
• Strong ability to navigate ambiguity and create order
• Exceptional judgment in prioritizing technical work
• Commitment to continuous improvement in support processes
Transform Ashby’s Support Engineering function and empower your team to excel in delivering top-notch customer solutions.
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📌 Ashby Support Engineering Director (Vancouver)
🏢 Ashby
📍 Vancouver