Service Associate, Commercial Insurance

Acera is looking for an ambitious, highly organized and experienced Corporate Account Administrator to join our team. This role is best suited for someone who thrives in a high volume, fast-paced setting. The successful candidate will provide administrative support to the commercial team. To succeed, you will require strong attention to detail, the ability to manage multiple tasks at once, with a client focused mind and strong, efficient administrative support skills.

Location and Status

Permanent full-time employment (35 hours per week)

Pay Range: $55,000 - $75,000 CAD annually (based on location, education, and experience)

Main Responsibilities

- Process statements of values and certificates of insurance
- Process new business, renewals and endorsements
- Use our Broker Management System and follow workflows
- Review policy declarations and wordings and associated documents for accuracy, completeness; note and correct any errors
- Assist in the management of renewal lists as necessary
- Assist in the management of the Director/Manager’s EPIC Homepage
- Work with the team to ensure service levels and client expectations are met/exceeded
- Prepare proposals and submissions
- Manage Account Receivables
- All other duties as directed by management

Qualifications

- General insurance level 2 license required, or working towards




- 3-year commercial insurance experience considered an asset
- CAIB and/or CIP Designation, or on an education plan
- A diploma/degree in business or other equivalent education is considered an asset
- Ability to thrive in a fast paced, challenging work environment
- The love and aptitude for administration work
- Proficiency with technology including Microsoft Office
- Knowledge and experience working in EPIC is considered an asset
- Strong attention to detail
- Efficient and always looking to improve processes and procedures
- Critical thinker with excellent problem-solving skills
- Reliable, responsive, career focused
- Self-motivated with strong initiative
- Strong organizational skills
- High degree of professionalism and integrity
- Business acumen
- Exceptional interpersonal skills
- Good judgement and decision-making skills
- Ability to work independently and collaboratively with an established team
- Excellent written and verbal communication skills
- Flexible and adaptable with proven problem-solving skills
- Demonstrates initiative, self-management and a desire to learn and grow

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

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📌 Service Associate, Commercial Insurance (Victoria)
🏢 Acera Insurance Services
📍 Victoria