Job Description

- Motivates, directs and coaches staff to ensure quality care to all clients
- Oversees the hiring, training and orientation for Home Support Supervisors
- Attends and facilitates meetings as required both internal and external
- Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
- Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement
- Communicates responsible service quality issues to the Branch Manager for intervention and resolution where appropriate
- Supports the Branch Manager with projects and day to day operations as required
- Fosters positive labour/management relationships

Qualifications

- Current CNO certificate as Registered Nurse, RN or RPN
- Recent experience with progressive management responsibilities preferably in community health care
- Experience managing in a unionized environment
- Demonstrated ability to develop and maintain collaborative relationships with internal staff, and external stakeholders
- A proven track record of effectively handling complaints and resolving conflicts

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📌 Home Support Program Manager (RPN) (Toronto)
🏢 Spectrum Health Care
📍 Toronto