Department Sales Manager

Lead our flagship retail location ensuring brand standards, customer experience, and operational excellence.

Key Responsibilities

- Manage all promo and pricing standards.
- Build and oversee product flow, merchandising plans and overall presentation standards.
- Protect company assets.
- Uphold all company and business compliance expectations.
- Partner with local MHA’s as a community ambassador.
- Manage capacity and change management initiatives.

Customer Service

- Champion and deliver Pro Hockey Life’s customer experience model across the store team.
- Ensure floor plan provides an accessible, shoppable experience.
- Execute and maintain PHL pricing and promotion strategies.
- Deliver staff onboarding to company expectations.
- Act as an ambassador for Canadian Tire’s Triangle Rewards Program.
- Provide continuous feedback and coaching using Store Force Reporting, daily huddles, and formal performance evaluations.

Store Operations

- Execute visual compliance, maintenance, and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs).
- Meet all store operating initiatives and directives according to required timelines.
- Plan and follow up on weekly price changes and department POP, ensuring 100% system pricing and weekly price sweeps.
- Maintain efficient product flow from warehouse to sales floor.
- Complete weekly price sweeps and pricing audits to ensure compliance.
- Ensure compliance with corporate LP, cash, and store audit policies, and OH&S; procedures.

Training

- Coach and develop store staff through expectations, communication, feedback, and ongoing support.
- Ensure execution of weekly plans for the store.
- Create development plans and conduct annual appraisals for part‑time staff, coaching to improve performance gaps.
- Communicate clearly; lead effective huddles/meetings/coaching sessions while keeping the team well informed.




- Ensure staff understand department maintenance standards and general merchandising.
- Resolve customer concerns promptly.

Leadership

- Motivate team performance through recognition programs, contests, customer compliments, and compensation.
- Maintain performance management expectations, including progressive discipline.
- Promote a positive, motivating work environment.
- Provide mentorship, encouraging continuous growth.
- Support community engagement initiatives.

What You Bring

- Proven leader and mentor.
- Proven ability to build and manage daily store execution plan.
- Exceptional communication and organizational skills.
- Organized individual with understanding of compliance management.
- Superior training and coaching skills.
- Previous retail management experience (asset).

High energy, enthusiastic individual who is driven to succeed.

What You’ll Get

- Excellent discount program.
- Flexible scheduling.
- Benefits and savings options.
- First‑class training platforms.
- Team environment.
- Employee resource groups.
- Jumpstart charities.

Additional Benefits

- Comprehensive benefits and retirement programs.
- Performance incentives.
- Other perks to support well‑being.
- Growth opportunities opportunities and product discounts.

Our typical hiring range is between $42,500 and $56,250. Salary decisions also depend on experience, skills, store size, market location, and industry benchmarks.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual beliefs and identities.

Accommodations

We welcome and encourage candidates from equity‑seeking groups. If you require any accommodation in applying for this role or throughout the interview process, please let us know and we will work with you to meet your needs.

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📌 Department Manager, Service, Gordon Rd (Regina)
🏢 Pro Hockey Life
📍 Regina