About Us
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who We Are
Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering exceptional Associate experience. We offer:

Work‑life harmony with access to an award‑winning holistic wellness program

Continuous learning through our robust corporate curriculum and education reimbursement program

Incredible rewards, travel incentives, and product and service discounts

Pay‑for‑performance and best‑in‑class recognition programs

Competitive benefits include a defined contribution plan, personal spending account, and so much more.

Position Details
What You Will Do

Lead large and complex transformative business initiatives involving system and process changes

Identify process improvement, automation, and AI‑enabled opportunities to reduce manual efforts, strengthen quality controls, and enhance customer or broker experience

Act as a lead technical resource, responsible for technical design, development, testing and delivery to meet business needs

Regularly make informed decisions in complex situations from end‑to‑end, with limited direction

Act as a technical liaison to ensure requirements are clear and well understood

Identify, develop,



document and execute testing strategies with acceptance criteria to validate business needs

Produce quality documents including business processes and controls, requirements and specifications, test plans, and user guides

Adhere to organizational standards set by CCG

Adhere to national compliance and regulatory requirements

Facilitate discussions with stakeholders to understand existing processes and identify business needs and translate into system solutions

Apply expert elicitation techniques to probe, challenge and understand business problems

Evaluate the feasibility of proposed solutions architecture, ensuring consistency and integration with existing and planned architectures

Assess risk by identifying potential exposures and the volatility, likelihood, consequences, time horizon and correlation associated with the risk

Identify and communicate impacts of system/process changes to upstream and downstream processes

Develop and maintain key stakeholder relationships

Maintain accountability for end‑to‑end process coordination and repeatable operational activities

Assist in the development and application of methodologies and best practices

Create technical design documents, deployment guides, configuration guides

Influence the design of new, cutting-edge operational activities

Work with team members and key stakeholders to coordinate dependencies across initiatives

Identify emerging organizational challenges to inform data driven decision making





Support leadership throughout all phases of the project lifecycle and strategic initiatives

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

Completed post‑secondary education in Business or Information Technology

5+ years of professional experience with hands‑on software development or technical consulting

CIP, CBAP, PMI‑PBA, CAPM, and/or PMP are an asset

Solid understanding of PM methodology

Strong interpersonal skills and ability to work in a team environment

Strong analytical and problem‑solving skills

Excellent written and verbal communication and presentation skills

Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models

Working knowledge of M365 applications (Office, Planner, Visio, Power BI)

Experience in process improvement, automation, and AI tools (Power Automate, Copilot)

Knowledge of software development and testing practices

Knowledge of insurance policy, claims & billing systems and Imaging applications

Our Commitment
We are an equal prospect employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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📌 Senior Business Consultant - Process Improvement and Automation (Ontario)
🏢 Echelon Insurance
📍 Ontario