We are currently requesting resumes for the following position : Sr Business Analyst ServiceNow HR
Resume Due Date : Thursday, March 19th, 2026 (5:00PM EST)
Job ID: 26-029
Number of Vacancies : 1
Level : MP4
Duration : 24 Months
Hours of work: 35 Hours per week
Location : 1908 Colonel Sam Drive, Oshawa
Work Mode: Hybrid – 3 days remote
Hourly Range: $90 – $95
Job Overview Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements
Candidate must have strong ServiceNow experience as a BA, create user stories and navigate ServiceNow, develop workflows
Conduct workshops and interviews to understand business processes and identify areas for improvement
Ensure that requirements are clearly articulated and aligned with business objectives
Write clear and concise user stories with well-defined acceptance criteria
Ensure that user stories are understood and agreed upon by both the development team and stakeholders
Break down high-level requirements into smaller, actionable pieces
Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives
Work closely with the development team to ensure timely delivery of user stories.
Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals
Collaborate with the ServiceNow development team to design solutions that meet business needs
Ensure that proposed solutions are technically feasible and aligned with best practices
Coordinate and participate in testing activities, including the development of test plans and scripts
Maintain comprehensive documentation of requirements, processes, and solutions
Provide training and support to end-users as needed
Automate major ServiceNow Modules using ServiceNow ATF application
Qualifications Experience: 3-5 years of experience as a Business Analyst, in ServiceNow leading HRSD stories as the primary focus, ITSM as secondary
Education:



Degree or diploma in Information Technology, Business Administration, or related field.
Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.
Strong understanding of agile methodologies and practices.
Experience creating user stories and acceptance criteria.
Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
Experience with ServiceNow Agile 2.0.
Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to: Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.
CPUS Engineering employs artificial intelligence (AI) tools as part of its recruitment process to enhance efficiency and consistency. These tools may assist with activities such as application screening, candidate evaluation, and summarization of interview feedback.
AI-generated outputs are intended to supplement, not replace, human judgment. All final hiring decisions are made by qualified human decision-makers who exercise qualified discretion in reviewing and assessing candidate information alongside any AI-generated insights.
CPUS Engineering ensures that the use of AI in recruitment complies with all applicable employment laws, human rights legislation, and privacy regulations. The organization is committed to maintaining fairness, transparency, and non-discrimination throughout the hiring process.

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📌 Sr Business Analyst ServiceNow HR (Ontario)
🏢 CPUS Engineering Staffing Solutions
📍 Ontario