Transform vendor experiences as a Senior Manager for Platform & Integration Support at Ingram Micro in Mississauga, Ontario. Lead initiatives for AI-enabled support in a hybrid work setting.
Ingram Micro is searching for a passionate leader to direct global support for Xvantage. This role focuses on reimagining support through AI-driven solutions and knowledge management. You will improve reliability and operational efficiency while leading a global platform support team in advancing self-service strategies and proactive support methodologies.
Key Responsibilities:
• Drive AI-enabled support capabilities for better experiences
• Implement automated issue detection and AI copilots for agents
• Build scalable knowledge ecosystems for vendors
• Oversee support for partner integrations and reliability of APIs
• Define operational metrics for platform success
Requirements:
• Bachelor's in IT or related field
• 10+ years supporting digital platforms for vendors
• 5-7 years leading globally distributed teams
• Proven experience with integrations using APIs and XML
• Solid skills in driving support transformation
Leverage your expertise in technology to improve operational efficiency and vendor onboarding at Ingram Micro.
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📌 Senior Manager for Platform & Integration Support (Toronto)
🏢 Ingram Micro
📍 Toronto
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