Become the cornerstone of customer satisfaction as an Operations Support Manager at TELUS Agriculture & Consumer Goods. This role involves enhancing mobile and online experiences alongside a focus on customer support.
As an Operations Support Manager-Customer Support Representative, you will liaise effectively with customers and internal teams. Your responsibilities will include providing outstanding service, fostering robust customer relationships, and maintaining first-line support for TELUS Agronomy. Your attention to detail and proactive approach will ensure that customers feel valued and supported across various platforms.
Key Responsibilities:
• Deliver exceptional customer service standards
• Track customer interactions using CRM tools




• Assist customers with technology support and training
• Conduct webinars and track engagement metrics
• Collaborate with Enterprise Account Manager on enhancements
Requirements:
• Bachelor’s Degree in a related field preferred
• 1-3 years of account management experience
• Knowledge of farming practices and agricultural technology
• Familiarity with GPS and GIS systems
• Excellent communication and organizational skills
Drive customer success and support across the TELUS platform through specialized service and technology expertise.
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📌 Operations Support Manager at TELUS (Mississauga)
🏢 TELUS Agriculturensumer Goods
📍 Mississauga