Summary: We are currently seeking a Senior Customer Marketing Manager to join our Customer Marketing Team in Burnaby, Toronto, or Calgary . We are also open to candidates across Canada or the U.S. This is a 12-Month Fixed Term Contract. This role is a backfill for an existing position. You will: Design and launch new experiments to further extend our referral program. Own channel goals, track performance, and report on key metrics, including referral rates, MQLs, pipeline contribution, and ROI. Monitor and analyse program performance metrics, providing actionable insights and data-driven recommendations for improvement. Leverage customer and data insights to identify opportunities for new segmentation strategies. Continuously test and optimise referral workflows, incentives, and messaging to enhance user experience and conversion rates. Work with a dynamic cross-functional team to align referral initiatives with overall business objectives and ensure smooth program integration. What you have: 5+ years of experience in B2B software as a growth, demand generation, or customer marketer. Exceptional written and verbal communication skills with the ability to create engaging content. Proven success in driving pipeline growth and revenue through integrated campaigns. Excellent relationship-building skills and a strong positive attitude. Expertise with sales and marketing tools such as Salesforce, Ambassador, Sendoso, Pendo, and marketing automation platforms. Robust problem solving skills and willingness to roll up your sleeves and get stuff done. Proven cross functional collaboration skills and the ability to work with sales, customer success, and marketing teams. Strong project management skills and comfort with Asana or other project management tools.



Proven ability to thrive in a fast-paced environment with high expectations and tight deadlines. Strong analytical skills and ability to use data to inform decision‑making and strategy development. Compensation and Advantages: We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture. Competitive, equitable salary with top‑tier health benefits, dental, and vision insurance Hybrid work environment, with expectation for local Clions to be in office minimum twice per week Versatile time off policy, with an encouraged 20 days off per year $2000 annual counseling benefit RRSP matching and RESP contribution Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range for this role is $108,000 to $127,000 to $146,000 CAD. There is a separate set of salary bands for other regions based on local currency. Diversity, Inclusion, Belonging, and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Disclaimer: We only communicate with candidates through official @clio.Com email addresses. #J-18808-Ljbffr

📌 Dynamic Customer Marketing Manager Role (Toronto)
🏢 Clio
📍 Toronto