Enhance the client experience as a Bilingual Client Experience Coordinator. Act as the hub of communication for clients, internal teams, and field staff, driving resolution and support.
This fast-paced role demands adept coordination of client requests and field scheduling. You'll facilitate the interaction between various departments, ensuring timely resolutions and effective operations. Your responsibilities will include managing field technician schedules, complaint resolution, and streamlining communication between clients and internal teams.
Key Responsibilities:
• Manage and respond to client support requests
• Coordinate on-site field service technician schedules
• Collaborate with sales and finance teams for issue resolution
• Approve timesheets and oversee field equipment management
• Lead end-to-end complaint management
Requirements:
• Bilingual in French and English required
• Proficient in Microsoft Office suite
• ERP experience preferred, training available
• Experience in customer support or coordination is a plus
• Strong organizational and prioritization skills
Leverage your skills in coordination to ensure prompt communication between clients and teams, while maintaining high standards of service and operational excellence.
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