Transform player experiences with Big Viking Games as the VIP Engagement Manager in a hybrid work model. Focus on personalized strategies to enhance player satisfaction and retention. In this leadership role, you will oversee VIP relationships for popular titles like YoWorld and FishWorld.

Your responsibilities include crafting tailored engagement strategies and collaborating with Player Services and other teams. A proactive approach is essential to improve service operations and ensure high levels of player satisfaction. Key Responsibilities:
Own and enhance the VIP player program
Engage high-value players through personalized communication
Plan specialized outreach events for VIPs
Monitor player behavior for prospects and risks
Support retention initiatives with a player-first mindset Requirements:
4+ years in VIP management or player services
Experience managing high-value player relationships
Robust written and verbal communication skills
Ability to analyze player behavior data
Experience developing support workflows and training materials Become a leader in creating memorable VIP experiences with Big Viking Games.

📌 Vip Engagement Manager At Big Viking Games Toronto (Canada)
🏢 Bilinguallink
📍 Canada