We are looking for a passionate and personable D365 Customer Engagement Functional Architect for our Data & Dynamics Team to design, architect and implement solutions with Dynamics 365 Customer Engagement (CE). You will work directly with sales and delivery leaders to support solution direction and quotes.

Responsibilities

- Work with customers and internal stakeholders, including clients, business analysts, developers, and other architects, to define customer solutions that exceed business requirements.
- Design and implement D365 CE solutions to solve client requirements and challenges.
- Provide pre‑sales technical assistance, demonstrations, and product education as required.
- Meet with clients to determine needs and identify problem areas.
- Support development of estimates, statements of work, and proposals outlining professional services required to meet client requirements.
- Analyze complex requirements and develop IT strategies and multi‑technology solutions leveraging Dynamics 365 CE and the Power Platform (Power Apps, Power Automate, Power BI) aligned with industry best practices.
- Stay abreast of changes and opportunities for Dynamics 365 CE and the Microsoft Power Platform.
- Focus on best practices for organizational change management and user adoption.
- Follow Agile best practices using Azure DevOps, including contributing to the creation and grooming of a program backlog of features and tasks.
- Create documentation including conceptual design, solution architecture, data models, integration designs, as‑built diagrams, knowledge transfer materials, FAQs, and transition to operations information.

Qualifications





- 5+ years of industry experience in customer engagement domains such as sales, customer service, field service, or marketing (consultant or SME).
- 5+ years of experience with Dynamics 365 CE (Sales, Customer Service, Field Service, or Marketing) and/or legacy Dynamics CRM.
- Strong experience with the Microsoft Power Platform (Power Apps, Power Automate, Dataverse, Power BI).
- 3+ years of experience with Agile frameworks.
- Proven skills or experience as a business analyst.
- Ability to communicate effectively to different audiences, including internal and external stakeholders, clearly and concisely.
- Proficiency in workshop facilitation, requirements gathering, and solution design.
- Self‑motivation and drive, always looking for ways to improve skills and stay relevant in the given area of expertise.

Additional Qualifications

- Industry certifications such as Microsoft Dynamics 365 CE certifications (e.g., Solution Architect Expert), Microsoft MVP, Prosci, Scrum.
- Experience with integrations (e.g., Azure Integration Services, APIs) and data migration strategies.
- Experience driving user adoption and CRM transformation initiatives.

Benefits

- Great people and culture.
- Comprehensive benefits package from day one.
- Recognition programs.
- Career growth – permanent staff positions, paid training, career life planning, relocation, and travel opportunities.

Salary Range: $122,360 - $160,598 a year (plus additional variable incentives).

Long View is an equal chance employer. If you have any accommodation requests for your interview or the role, please let your friendly recruiter know.

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📌 Dynamics 365 Customer Engagement Functional Architect (Vancouver)
🏢 Long View Systems
📍 Vancouver