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JRoss Hospitality Recruiters provided pay range This range is provided by JRoss Hospitality Recruiters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range CA$55,000.00/yr - CA$65,000.00/yr
An established limited-service hotel in Port Hardy is seeking a personable and dedicated Front Desk Manager to lead our guest services team. This is an excellent opportunity for a hospitality professional who thrives in a hands-on environment and takes pride in delivering an exceptional guest experience. As the Front Desk Manager, you will oversee the daily operations of the front desk, ensuring smooth check-in/check-out processes, efficient handling of reservations, and prompt resolution of guest needs. You will be a key point of contact for guests and staff alike, creating a warm and welcoming atmosphere while maintaining operational efficiency. The salary range is $55,000 to $65,000.
Description
Supervise front desk operations, ensuring consistent, high-quality guest service.
Train, schedule, and support front desk team members to maintain service standards.
Manage reservations, room assignments, and billing accuracy.
Handle guest inquiries, requests, and complaints promptly and professionally.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Maintain accurate records, reports, and shift documentation.




Monitor supplies and ensure the front desk area remains organized and welcoming.
Requirements
Previous hotel front desk or guest service experience, with supervisory experience preferred.
Friendly, outgoing, and service-oriented, with excellent communication skills.
Strong organizational abilities and attention to detail.
Proficient with hotel reservation systems and Microsoft Office Suite (training provided if needed).
Ability to work flexible shifts, including evenings, weekends, and holidays.
Reliable and eager to learn, with a positive approach to teamwork and problem-solving.
Corporate Culture
Competitive salary based on experience
Opportunities for training and growth opportunities within the hospitality industry
Supportive and team-oriented work environment
The chance to live and work in Port Hardy, a beautiful gateway to North Vancouver Island’s wilderness and marine adventures
Contact Carmen MacKeage at (phone hidden) x5 or submit your resume in confidence below.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Management and Customer Service
Industries Hotels and Motels, Hospitality, and Accommodation and Food Services
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📌 Front Desk Manager - Hotel (British Columbia)
🏢 JRoss Hospitality Recruiters
📍 British Columbia