Coordinator, Operations As part of the Demand Management team, the Operations Coordinator is responsible for entering and managing all wholesale customer orders for the Aldo/APS Brands. We aim to ship On Time and with the highest level of accuracy to our customers, while providing visibility of issues and delays to our internal teams.
We are looking for a motivated, curious & organised associate to join this team.
RESPONSIBILITIES Processes & monitor wholesale customer outbound orders in SAP
Maintain an accurate order-book and provide visibility to internal and external stakeholders, using SAP & BI tools, and various ad-hoc Excel reports, as required
Understand and manage specific customer requirements with regard to delivery SOP
Closely monitor customer order book to ensure demand is captured for production
Communicate with DC & logistics teams to understand delays and minimize impact to customers
Work closely with the Account Management team to ensure outbound order accuracy and on time fulfillment
Provide Best In Class service by responding to customer enquiries clearly and efficiently, confirming all orders issues and delays




Maximizes sales opportunities by answering product and operational enquiries and suggest products where applicable
Research and resolve discrepancies, customer claims and other issues as necessary
Support team members with other tasks/training as required
REQUIREMENTS Positive attitude, curiosity and adaptability are essential
Must possess excellent organisational skills
Bilingualism in French and English is essential, as the team is composed of both French- and English-speaking members.
Must be comfortable in Microsoft Office suite and excited to learn recent software systems as needed
Must be able to process and manipulate large amounts of data with accuracy
Willing to support team member as required
Previous customer service experience in a wholesale environment preferred
SAP experience preferred
Job details Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Supply Chain
Industries: Transportation, Logistics, Supply Chain and Storage

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📌 Coordinator, Operations (Quebec City)
🏢 Aldo Group
📍 Quebec City