3 weeks ago Be among the first 25 applicants

We are a energetic property management company specializing in short‑term rentals and Airbnb listings. Our team handles every aspect of the rental process—from guest communication and check‑ins to cleaning coordination and property maintenance—ensuring a seamless experience for both guests and property owners.

Responsibilities

Guest Communication & Support: respond to guest inquiries promptly across platforms (Airbnb, Vrbo, Booking.com, etc.).

Manage booking requests, changes, and cancellations.

Provide guests with check‑in/check‑out instructions, house rules, and local recommendations.

Handle emergency or escalated guest concerns with professionalism and care.

Booking & Calendar Management: monitor and manage availability calendars to prevent double bookings.

Ensure pricing and minimum stay settings are correct across platforms.

Coordinate with cleaning teams and maintenance based on bookings.

Administrative & Operational Tasks: organize and track guest reviews, performance metrics, and occupancy rates.

Maintain documentation for expenses, guest issues, and work orders.

Assist in updating property descriptions, photos, and listing information.

Help with vendor communication (cleaners, handymen, etc.).

Call Management:



answer or return calls related to guest inquiries, vendor coordination, or emergency issues.

Act as the first point of contact for general inquiries and escalates when needed.

Requirements

Prior 2–3 years experience as a Virtual Assistant for short‑term rentals (required).

Familiarity with Airbnb, Vrbo, Booking.com, and channel management tools.

Excellent written and verbal English communication skills.

Strong organizational and multitasking abilities.

Availability to respond to messages and calls during business hours, with some flexibility for urgent matters.

Tech‑savvy – able to use online tools, spreadsheets, and mobile apps efficiently.

Nice to Have

Experience with property management systems (e.g., Hostaway, Guesty, Lodgify).

Knowledge of customer service practices in hospitality.

Ability to work across time zones if needed.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Technology, Information and Internet

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Location: Montreal, Quebec, Canada

Salary: CA$55,000.00 – CA$65,000.00

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📌 Virtual assistant Airbnb/VRBO/Booking.com (Quebec City)
🏢 Kanz
📍 Quebec City