About the job RQ09190 - UX Designer - Senior
Experience and Skill Set Requirements

User-centered Content Design (30%)

Experience designing content to meet user needs and make complex, technical language and process simple to understand

Ability to discern the right information in the right format for what users need

Robust experience in writing, editing, and publishing digital content

Experience in using content management systems, and content production processes to publish content

Ability to write in plain, clear language that conveys understandable and accessible information

Expertise with content analysis, auditing, and copyediting pre-written content to align with user needs and relevant best practices.

Possess a designers toolkit of methods and approaches to deal with various content design challenges that may occur at various stages of a products development.

Understanding of government accessibility requirements and design content with consideration for common assistive technologies, such as screenreaders

Ability to use data, research, and evidence to review and evaluate content and iteratively improve content design

Consistently and effectively apply content standards and style guidelines to your work

Understand content lifecycle management and can advocate for it amongst complex groups of product/service stakeholders.

Ability to contribute to content strategies and policies, including creating content patterns or standards.

Ability to produce content concepts and prototyping through a variety of methods - from paper sketches to clickable prototypes.





Ability to UX and Service designers with collaborative research and product design activities, such as user interviews or usability testing.

Practice ego-free design: be open to giving and receiving feedback, collaborating with and supporting other designers

Utilize pragmatic, thoughtful design approaches; think critically about what value design activities are bringing to a project, and strategize approach based on organizational need rather than following textbook solutions

Communications (20%)

Strong communication skills to prepare research documentation, including but not limited to; reports, reviews, assessments

Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients

Ability to communicate content design concepts and prototypes in clear and understandable manner

Ability to communicate with technical experts and business subject matter experts to elicit key information relevant to user experience, service design, and content design

High emotional intelligence skills, with ability to discern between various stakeholders interests and find reasonable compromises through consensus building





Robust mentoring and coaching abilities; ability to convey content design concepts and methods to team members and stakeholders outside of design professions

Agile Product Development (15%)

Experience working in an agile, sprint-based development environment

Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)

Experience collaborating and sharing design tasks with multiple designers on complex product deliveries

Ability to conceptualize design tasks as part of greater product development team; understand the impacts design deliverables have on other aspects of product delivery

Adaptable, reflective, and responsive to feedback on both delivered work and delivery process

Experience (15%)

Experience with medium-to-large sized product development / service design projects

Experience dealing with designing content for services and products that deal with large organizational complexity

Experience with leading strategy and execution on content design

Experience with Figma user interface design software

Experience designing interfaces with a design system

Experience conducting content audits

Experience creating content within organizational content standards and style guidelines

Experience preparing documentation that can be used by professional translators to convert content into other languages.Supplier Comments

Must Haves

experience with OPS design standards and systems including enterprise product such as CXP

Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)

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📌 UX Designer - Senior (Ontario)
🏢 Rubicon Path
📍 Ontario