As an Account Manager, you will lead the team responsible for expansion and retention revenue at a fast-growing marketplace platform connecting brands with content creators. You will drive two core motions: upgrading top-tier customers to higher-tier plans, and owning the full customer success lifecycle from onboarding through renewal. This is a high-visibility role reporting directly to the founders, with significant influence over pricing, packaging, and go-to-market strategy.

Responsibilities

Drive net revenue retention among existing clients by influencing platform spend

Influence pricing and packaging strategy

Lead and develop the Account Management and Customer Success functions

Build and execute the upgrade motion, including identification from billing signals, research backed outreach, discovery, and handoff to the Customer Success team

Own the full customer lifecycle: onboarding, steady state check ins, quarterly business reviews, expansion, and renewal planning segmented by account health

Partner with product teams to ensure complex accounts are scoped and technically healthy

Deliver pipeline, forecast, and retention reporting to senior leadership





Build strategic relationships and win new accounts

Qualifications

6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teams

Proven track record owning a retention or expansion metric such as net revenue retention

Experience building or scaling commercial playbooks and operating cadences

Strong analytical skills with comfort working from data and customer signals

Excellent verbal and written communication skills, with the ability to influence cross functionally

Ability to thrive in a fast paced, ambiguous, high growth setting

Experience at ad platforms or in the influencer marketing space is a plus

Experience with two sided marketplaces is a plus

Benefits

Salary: $130,000 to $180,000 CAD OTE

Hybrid work model

Annual performance and compensation reviews

2 weeks of paid vacation

Paid local and federal holidays

Paid sick leave

Real autonomy and ownership over projects

Growth potential as the company scales

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📌 Senior Account Manager (Vancouver)
🏢 Savvy Talent
📍 Vancouver