About the job RQ08184 - Specialized IT Consultant
Description

Responsibilities

Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism

Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity

Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts

Identify application defects and assist in complex trouble shooting and root cause analysis

Follow all established Service Management process and identify opportunities for improvement

Qualifications

2+ years of experience working in the healthcare industry

Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

Logibec MMS (Materials Management System)

BSSI HFM (Health Financial Management)





Knowledge of Service Management Processes with 5+ years experience in supporting remote clients

Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

Experience with Footprints Ticketing Application

Proven track record for building strong working relationships

Strong interpersonal, and verbal and written communication skills

Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

Excellent analytical, problem-solving, and decision-making skills

Ability to apply strong listening skills to facilitate issue resolution

A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

Microsoft Excellent Plains 2016, 2018

BSSI HFM (Health Financial Management)

Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

Nice to Have

CCIM - Community Care Information Management (HRIS and MIS) experience

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📌 Specialized IT Consultant (Ontario)
🏢 Rubicon Path
📍 Ontario