Service Writer

OVERVIEW:
Following direction of Service Supervisor/Manager and Branch/Division Manager.
Managing Customer Relations, answering phones in a polite, timely manner.
Manage, schedule and maintain customer jobs.
Ensure compliance with company and industry policies and procedures.
Increase the overall productivity of the branch by projecting a positive upbeat attitude, especially when dealing with customers.
Maintain fruitful relationships with current customers and establish good relationships with current ones.
Maintain and submit warranty claims. Keep track of and record of warranty parts.
Responsible for overall housekeeping of office area and customer washrooms.
Reports to the Service Supervisor/Manager and/or Branch/Division Manager.

ROLE:
Support Staff for Service, Sales and Division/Branch Manager.
Work with and supports Service Manager to:

o Service writing and checking in with customers. o Invoicing and Parts Accounting for Service Vehicles.

o Invoicing and payment taking.
Work with and supports Parts Person to:

o Order, Receive and Sell Parts. o Help maintain proper inventory levels based on history and parts forecasts.
Work with and supports Sales Department to:

o Maintain relationship with current customers.



o Promote Polar parts and service.

o Increase customer base.
Works with and supports Office Support Staff

o Invoicing. o Customer Greeting (Phone and Walk In).

o Office Cleanliness, Washroom, Customer Lounge, Staff Room.

COMPETENCIES:
Pleasurable personality to deal with customers.
Willingness to go the extra mile and communicate with customers and management.
Computer skills such as Microsoft Word, Excel etc.
Ability to provide support for Service Supervisors/Managers.

SUMMARY: The most important role of the Service Writer is to greet and check in customers on a daily basis. Management and tracking of warranty parts as well as supporting Service Supervisor/Manager daily. The Service Writer communicates with customers and must place a high importance on customer service and listening to and communicating the customers needs to Service Staff/Management.

Job Type: Full time

Pay: $20.00-$23.00 per hour

Advantages
Dental care

Ability to commute/relocate:
Calgary, AB: reliably commute or plan to relocate before starting work (required)

Language:
English (required)

Work Location: In person

📌 Service Writer Calgary
🏢 Polar Mobility Research
📍 Calgary