Shape customer success at Malleum, a leading cybersecurity firm. We seek a senior Customer Success Manager to build and drive our customer success function across managed services. In this senior, hands-on role, you will create and manage the customer success framework from the ground up.

Focused on delivering meaningful engagement, you'll lead onboarding, customer adoption, retention efforts, and drive measurable outcomes. As a trusted advisor, you will work closely with executive and technical teams to set strategic accounts up for success. Key Responsibilities:
Build Malleum’s customer success function for managed services
Own post-sale customer relationships and act as a trusted advisor
Lead onboarding and time-to-value planning for customers




Develop account-level success plans with measurable results
Run ongoing customer and executive business reviews focused on outcomes Requirements:
8+ years in customer success or account management
Experience with B2B managed services or cybersecurity
Proven ability to build customer success functions
Solid communication with senior stakeholders
Familiarity with customer success tooling and metrics Drive customer relationships and build scalable success practices in a agile cybersecurity workplace at Malleum.

📌 Senior Customer Success Manager At Malleum Quebec (Quebec City)
🏢 Malleum
📍 Quebec City