Service Advisor – Fleet Maintenance
Balzac, Alberta • Shift: Monday–Friday | 11:00 AM – 8:00 PM

About the Role
We are seeking a motivated Service Advisor to join our fleet maintenance team in the Calgary area. This role is ideal for a local candidate who understands the pace and expectations of a high-volume heavy‑duty shop and enjoys being the key point of contact between drivers, technicians, vendors, and operations.

You will play a critical role in ensuring our fleet stays road‑ready by coordinating repairs, managing road call activity, and maintaining strong vendor relationships.

Key Responsibilities

Act as the primary liaison between drivers, fleet operations, technicians, and external vendors

Open, manage, and close repair orders with accuracy and urgency

Diagnose and translate driver complaints into actionable work orders

Provide repair estimates, timelines, and approvals

Coordinate and manage road calls, ensuring timely response and resolution

Work closely with external vendors and service providers to ensure quality and cost control

Build and maintain strong, long‑term vendor relationships to support fleet operations





Prioritize workflow to maximize shop productivity and minimize equipment downtime

Monitor job progress and communicate updates proactively to all stakeholders

Ensure all work meets compliance and safety standards

Support preventive maintenance scheduling and follow‑ups

Maintain accurate documentation of labor, parts, and repairs

Reports Directly to the Maintenance Manager

Qualifications

Minimum 2+ years experience as a Service Advisor, Service Writer, or similar role

Strong technical knowledge of heavy‑duty trucks and trailers (diesel, air systems, PM programs)

Experience handling road calls and vendor coordination is required

Previous experience in fleet or commercial trucking environment strongly preferred

Strong understanding of vendor management and service accountabilityAbility to work independently in a rapid‑paced shop environment

Excellent communication and customer service skills

Strong organizational and multitasking abilities

Proficiency with maintenance software / work order systems

Familiarity with Alberta CVIP / compliance requirements (asset)

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📌 Fleet Maintenance Service Advisor (Alberta)
🏢 XTL Transport, Logistics, Distribution
📍 Alberta