Production Support:

On behalf of our Financial Services client, Procom is searching for a Production Support for a 6-month contract role. This position is a hybrid position with 3 days onsite at our client’s Mississauga office.

Production Support - :

This role is focused on ensuring the stability, resilience, and continuous improvement of the Enterprise Risk Management platform. The position involves platform ownership, production health accountability, and coordination across teams for incident resolution and engineering excellence.

Production Support - Responsibilities:
Lead L3 triage and resolution of complex production incidents
Drive the SWAT process for problem ticket review and resolution
Serve as the primary escalation point for L3 engineers
Own L3 production support for the Enterprise Risk Data Layer (ERDL)
Maintain deep working knowledge of the ERDL reporting layer hierarchy
Perform and coordinate DevOps functions across lower environments
Own and evolve the daily operational monitoring framework

Production Support - Mandatory Skills:




8+ years of technology experience in production engineering or platform DevOps
Proven experience in a senior technical operations or engineering lead role
Robust hands-on experience with data platform operations
Working knowledge of data modeling concepts
Experience with ITSM processes in a formal IT governance setting
Excellent communication and stakeholder engagement skills
Experience in financial services or regulated technology environments

Production Support – Nice-to-Have Skills:
Experience with ERDL or equivalent enterprise risk data layer platforms
Familiarity with Kafka schema governance
Experience supporting agentic AI or GenAI-integrated applications
Knowledge of QUICK automation framework or behavior-driven development
Exposure to enterprise risk management concepts

Production Support – Assignment Length:

This is a contract position.

Production Support - Start Date:

ASAP.

Production Support - Assignment Location:

Mississauga, Ontario, Canada – Hybrid with 3 days in office.

📌 Production Support Mississauga (Canada)
🏢 Procom
📍 Canada