What is the prospect

Join RBC’s Global Investment Office as Senior Manager, Client Services & Delivery, providing critical operational and execution support to deliver seamless client experiences for our Enterprise Strategic Clients. As a licensed CIRO position, you’ll manage investment mandates, ensure risk compliance, and act as a key liaison between the MD/Head, internal teams, and functional partners. This role drives end-to-end client experience excellence for sophisticated global clients, combining operational expertise with strategic partnership across Wealth Management, Capital Markets, and internal stakeholders to create lasting value.

What will you do?
Assist in onboarding complex GIO clients, coordinating and project managing cross-functional teams to resolve issues
Implement process enhancements to improve client service delivery and operational efficiency
Gather and analyze client feedback to identify service gaps and drive continuous improvements
Coordinate institutional-grade reporting,



performance analytics, and benchmarking for clients
Support day-to-day client servicing requests in accordance with RBC internal controls policies and procedures
Foster relationships with key internal stakeholders on behalf of the MD/Head Ensure adherence to RBC’s risk frameworks, regulatory standards, and internal policies in all client deliverables
Help integrate digital solutions (automation, AI) to enhance client experiences

What do you need to succeed?

Must Haves
7+ years in wealth management, investment banking, or client services with focus on UHNW clients
Excellent communication skills (written and oral), outstanding client service, and professionalism
Exceptional organizational skills, analytical and time management abilities with capacity to manage complexity and shifting priorities
Experience

📌 Senior Manager, Global Investment Office Client Services & Delivery Toronto
🏢 RBC
📍 Toronto