What you'll do

Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.

Support team members in their work and professional development.

Ensure a regular presence in the service areas to uphold aesthetics and comply with health, safety, hygiene, and sanitation regulations.

Maintain constant communication with other departments to coordinate customer service activities, including inventory management during busy periods.

Act as a resource person for the team for complaint management, delivery of service excellence, and in the event of an emergency or crisis.

What you'll bring

Diploma in Hotel Management (asset)

Minimum 2 years' management or supervisory experience in a hotel context

Leader capable of inspiring, engaging, and mobilizing teams

Empathy for guests,



understanding their feelings and concerns

Ability to quickly and effectively manage requests and problems

Tolerance for unhappy or stressed guests

Strong computer knowledge – experience with OPERA PMS (asset)

What we offer

Special rates on stays with Germain Hotels for travel purposes.

A work environment that fosters creativity and autonomy, and recognizes individual contributions.

Access to a state‑of‑the‑art gym right on site.

The annual salary for this role is between 53 873$ and 67 341$, depending on experience, qualifications, and internal equity.

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📌 Guest Services Supervisor (Ontario)
🏢 Germain Hôtels
📍 Ontario