Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Summary
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing skilled services, dispensing medication, and assisting in the maintenance of the dispensary.

Duties & Responsibilities

Pharmacy and Customer Service

Acknowledge all customers approaching the Pharmacy

Practice within federal/provincial, regulatory/legal requirements

Ensure all privacy requirements are met, including customer confidentiality and consent management

Provide counselling on prescriptions, over the counter/behind the counter products

Practice to full extent of expanded scope with Professional Services, within your capability

Be clearly identifiable to the public

Ensure accuracy and appropriateness of all prescriptions dispensed

Communicate with other health care professionals within the circle of care to provide customer care

Maintain all records required in accordance with legislation, standards of practice, and policy

Workflow And Inventory Management

Control access to the dispensary with respect to inventory and patient confidentiality

Review and maintain Workflow Queues on a daily basis

Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures

Review of stock to identify expired inventory

Oversight of current stock levels and medication orders from wholesaler





Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies

Operations

Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy

Involvement with financial reports as appropriate

Read and action store communications on in-store web

File incident reports when any customer or staff medication or privacy incidents occur

Experience, Skills & Qualifications

Independent thinking and decision making - makes decisions when dealing with issues or problems

Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues

Proven ability to drive and build the business, lead by example and support enterprise programs

Commitment to providing exceptional customer service

Superior customer relations skills and a strong sense of professionalism

Strong problem-solving skills including experience formulating and executing action plans

Strong personal computing skills and knowledge of Pharmacy systems a definite asset

Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment

Complete mandatory training and voluntary continuing education workshops, as needed

Hiring Range / Échelle Salariale à L’embauche
$48.90 - $63.25 / 48,90$ - 63,25$ (per hour / de l’heure)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position.

Accommodation is available upon request for applicants and colleagues with disabilities.

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📌 Pharmacist (Ontario)
🏢 Shoppers Drug Mart
📍 Ontario