Lead CIBC's Client Onboarding & Service initiatives as a Director. Oversee client engagements and enhance cash management revenue while working in a hybrid mode for optimal flexibility. As a key leader, the Director will manage a team dedicated to onboarding and servicing CIBC's Commercial Banking and Capital Markets clients.

With a focus on maintaining exceptional client relationships and a seamless onboarding experience, you'll ensure that operational efficiencies are achieved through strong leadership and transparent guidance. Your commitment to employee development and cross-functional collaboration will contribute to CIBC's vision of being #1 in client relationships. Key Responsibilities:
Manage an onboarding and service team focused on client experience
Serve as the primary point of contact for client escalations




Create a culture that promotes accuracy and client engagement
Oversee the delivery of complex cash management solutions
Facilitate consultations with the Cash Management Sales Team Requirements:
Minimum 5 years of leadership in relationship management
Experience with commercial clients involving Cash Management
Robust understanding of risk management and banking standards
Proven coaching and team-building skills
Proficient with Microsoft Office applications Drive impactful client onboarding initiatives and operational excellence while fostering a culture of trust and accountability at CIBC.

📌 Responsable Client Service Manager H/f Vancouver
🏢 Canadian Imperial Bank of Commerce
📍 Vancouver