Make an impact in consumer finance as a Senior Manager for Case Assessment at Canada's Ombudsman for Banking Services and Investments, located in Toronto. This hybrid position focuses on leading a team dedicated to resolving financial service disputes effectively.
Reporting to the Deputy Ombudsman, you will be responsible for the continuous improvement of the Case Assessment Team’s performance. Your experience in leadership and a deep understanding of service operations will be critical as you guide the team towards achieving OBSI's strategic objectives. Your role will enhance relationships with stakeholders and ensure smooth operational workflows.
Key Responsibilities:
• Provide leadership and direction to the Case Assessment Team
• Develop and implement strategic priorities aligned with OBSI’s mission




• Ensure effective policies and training remain current
• Monitor service demands and identify potential improvements
• Collaborate with leadership on project initiatives and case integration
Requirements:
• 8-10 years of leadership experience in related fields
• Proven track record in process improvement and team oversight
• Robust strategic planning and analytical skills
• Excellent communication and interpersonal talents
• Bilingual in French and English preferred
Leveraging your expertise, contribute to OBSI's mission in effective dispute resolution.
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📌 OBSI Senior Manager for Case Assessment (Toronto)
🏢 Ombudsman for Banking Services and Investments
📍 Toronto