Drive customer satisfaction and growth as the Client Success Leader at d1g1t, an innovative fintech company based in Toronto. Oversee client support operations and nurture robust partnerships for long-term success.

This role requires an expert in client success strategies and retention to enhance d1g1t's post-implementation services. You will lead the charge for exceptional customer experiences and foster a client-focused culture through effective training and team management practices.

Key Responsibilities:
• Develop and execute Client Support strategies
• Measure and drive retention, expansion, and satisfaction
• Act as the customer advocate within d1g1t
• Manage robust client support with a focus on service excellence
• Implement tools for enhanced operational efficiency

Requirements:
• Preferred degree in business or technology
• At least ten years in successful client support leadership
• Proven expertise with SaaS client retention and growth
• Strong data interpretation and operational insights
• Excellent communication and partnership skills

Lead client success initiatives and empower teams for optimal outcomes at d1g1t.
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📌 Client Success Leader at d1g1t (Ontario)
🏢 Portage Ventures GP
📍 Ontario