Enhance IT processes as the IT Change Management Manager at Manulife in Waterloo, Ontario. Oversee change governance, stakeholder engagement, and ensure compliance with ITIL practices. In this hybrid role, you will be responsible for executing and governing the IT Change Management process.

The successful candidate will focus on change reviews, Change Advisory Board (CAB) coordination, and emergency change management. Collaborate closely with technical teams and operational stakeholders for successful change outcomes. Key Responsibilities:
Execute and govern IT Change Management processes effectively
Coordinate and facilitate Change Advisory Board meetings
Monitor operational changes to mitigate risks and conflicts
Collaborate with stakeholders to enhance change management
Maintain and improve change management documentation Requirements:
5+ years of experience in IT Change Management
Solid knowledge of ITIL principles and practices
Experience in high-volume enterprise settings
Excellent communication and relationship-building skills
Ability to manage multiple priorities effectively Lead change management initiatives and foster a culture of continuous improvement at Manulife.

📌 It Change Management Manager At Manulife Ottawa (Canada)
🏢 Manulife Insurance Malaysia
📍 Canada