Offered in: Ottawa, Northern ON, NW QC, Windsor
Hours
Full-time
Department
Learning Centre
Schedule: Daytime, Monday to Friday

We are currently recruiting for an Instructional Designer to work in person at our headquarters in Ottawa, ON.
What you will be doing… Reporting to the Manager, Learning Centre, the Instructional Designer develops accessible, engaging, and high-quality learning experiences across in-person, blended, and online formats that align with organizational priorities.
You will work with subject matter experts and internal teams to design learning solutions that are practical, inclusive, and aligned with adult education principles. From needs assessments to content creation, your work will help equip employees with the knowledge and skills they need to succeed.
You will also contribute to the continuous improvement of learning tools and technologies, using feedback and learning data to refine content and delivery. This role is ideal for someone who combines creativity with structure and enjoys translating complex information into clear, helpful training.
Some of your responsibilities include…
Design and develop instructional content for in-person, blended, and online learning experiences
Conduct learner needs assessments and define measurable learning objectives
Create accessible, inclusive, and user-focused learning materials, including job aids and infographics
Create scripts and storyboard multimedia content, ensuring clarity and engagement
Collaborate with subject matter experts and internal teams to align training with operational goals
Manage multiple instructional design projects from planning to evaluation
Track project progress, timelines, risks, and outcomes using appropriate tools
Use learning platform data to evaluate program effectiveness and support continuous improvement
Define and apply evaluation methods to measure learning outcomes and instructional impact
Integrate emerging technologies and digital tools into course design




Troubleshoot learning platform or content issues and support users post-implementation
Liaise with vendors and internal support teams on technical matters and improvements
Share expertise across teams and promote best practices in instructional design
Stay current with trends in adult learning, accessibility, and instructional technology
Contribute to the development and refinement of internal standards, instructional templates, and content libraries to ensure consistency and quality in design
Adjust content, project plans, and learning outcomes based on user feedback, analytics, pilot testing, or evolving priorities
What’s in it for you? Work for a reputable and nationally known company
Work in a challenging and rewarding work environment
Generous paid time off, holidays and sick days
Retirement plans with company matching of employee contributions
Employee discount programs, social outings and holiday gatherings
You are passionate about instructional design and adult learning
You are skilled in planning, project coordination, and stakeholder engagement
You are comfortable using platforms such as Articulate, Moodle, and Microsoft 365
You are analytical, detail-oriented, and capable of using data to improve learning outcomes
You enjoy balancing innovation, compliance, and real-world operational needs
You communicate clearly and work well with contributors across departments
You thrive in a fast-paced environment with multiple deadlines and evolving priorities
You are comfortable navigating ambiguity and managing shifting priorities independently




You can apply influence without formal authority to drive project outcomes
Your must-haves: An undergraduate degree in Instructional Design, Education, or a related field is preferred
A certificate in Adult Education or eLearning is an asset. A combinations of education and experience will also be considered
A minimum of three (3) years of instructional design and development experience, particularly in eLearning
Strong writing, editing, and multimedia content development skills
Familiarity with AI tools (e.g., ChatGPT, WellSaid Labs, DeepL) to support content development and translation
Experience aligning content to standards such as SCORM, xAPI (Tin Can), and familiarity with LTI integrations
The Ability to analyze learner performance data and LMS reports to inform content improvements
Eligibility to obtain and maintain a Secret-level security clearance from PSPC
Application Process If we are the right fit for you, we want to hear from you! Send us your resume and cover letter to [emailprotected] .
NOTE : Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.
Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.
Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology. We appreciate all who apply, however we will only be contacting candidates of interest.

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📌 Instructional Designer (Quebec City)
🏢 Commissionaires
📍 Quebec City