About S3 Technologies
With over 20 years of experience, S3 Technologies is a recognized leader in managed IT services in Montreal and one of the largest independent managed IT service providers in Canada. We serve a bilingual SMB clientele across various industries and are proud to be an employer of choice with a team of over 100 employees. S3’s sustained growth is driven first and foremost by referrals from satisfied clients. What sets us apart is our commitment to prioritizing business outcomes over technology. While we’re passionate about IT, our true motivation comes from clients telling us that our work had a concrete and positive impact on their business. Our ambition is clear: to become the l eading managed and co-managed IT services provider for SMBs in Quebec, and to contribute to their success by making them more secure, productive, and future-ready. In our primarily work from home environment, you’ll have the opportunity to challenge yourself daily alongside colleagues who share your passion and are determined to be the best. If you want to join a team where continuous improvement is a core value and where clients are at the center of everything we do, we want to meet you!

The Role
Reporting to the Vice President of Operations, the Director of Managed Services Delivery is responsible for the overall performance of the managed IT services delivered to our clients. They oversee the technical support teams, optimize service delivery processes, ensure adherence to service level agreements (SLAs), and act as a strategic leader to ensure client satisfaction and loyalty. This role is central to our operational structure and aims to ensure a high level of execution, efficiency, and collaboration between departments.

Main Job Responsibilities

Ensure the quality, efficiency,



and consistency of managed IT services delivered to our clients

Supervise remote and on-site technical support teams (Levels 1 to 3) and balance workloads to ensure high-quality service (40 employees)

Ensure compliance with SLAs and implement corrective actions when necessary

Manage the onboarding of new clients in collaboration with various departments

Continuously develop and improve service management processes

Ensure client satisfaction by collaborating with account managers and technical advisors

Lead, motivate, and develop internal talent within the team

Manage critical communications with clients (outages, major incidents, complaints)

Produce and analyze performance reports and recommend improvements

Contribute to the definition and evolution of S3 Technologies’ managed services offering

Be responsible for achieving target margins in the managed services department

Skills And Experience Requirements

Minimum of 10 years of experience in IT, including 3 to 5 years in a management role

Excellent communication skills in both French and English

Strong customer service mindset and ability to manage priorities

Ability to handle stress, solve complex problems, and make quick decisions

Experience in managing teams, including managers, and in coaching and developing talent

Deep knowledge of Windows systems, network infrastructure, and Microsoft 365 environments





Good understanding of cybersecurity challenges related to managed IT services

College or university degree in computer science or a related field

Success Criteria
After 6 months: You’ve mastered internal processes, tools, and structures. You’ve established close collaboration with team leads, account managers, and the cybersecurity/infrastructure team. You show strong leadership within the managed services team. Key performance indicators (KPIs) are known, tracked, and optimized.

After 12 months: You’ve implemented measurable improvements in our support processes. Your teams are high-performing, engaged, and aligned with company goals. You play a leadership role in the overall operational strategy and actively contribute to the evolution of our service offering. You’re recognized as a pillar of the client experience at S3 Technologies.

Position Highlights

You’ll be part of the Leadership Team at S3 Technologies

The responsibilities of the role may evolve over time with the opportunity to take on broader operational responsibilities within the company

Permanent, full-time position

Perks and Benefits

Competitive salary, based on your experience

Flexible remote work policy

5 minute walk from Place des Festivals, in downtown Montreal

Group insurance

Ambitious and dynamic corporate culture

Several social and sporting activities throughout the year

Opus card paid in part by the company

Games and relaxation area in the office

Gym and showers on site

Seniority level: Director – Employment type: Full‑time – Job function: Management and Manufacturing – Industries: Computer and Network Security and IT Services and IT Consulting

Only selected candidates will be contacted.

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📌 Director of Managed Services Delivery (Quebec City)
🏢 S3 Technologies
📍 Quebec City