CleanStart is a locally owned and award-winning social enterprise based out of the Downtown Eastside neighbourhood in Vancouver. We provide professional property services including junk removal, a wide range of cleaning, pest control, and moving services. We specialize in providing a supportive work environment for those with barriers to employment and we value and support our staff to help them thrive in a diverse and inclusive workplace.

We are looking for a motivated and energetic Lead Dispatcher with a strong work ethic to join our team. A successful applicant will have experience working in a rapid-paced office environment, great communication skills, creative problem solving skills, and enjoy working as part of a team.

As part of a small office team, you will work closely with our Operations Manager and senior management in all aspects of your role. You will also be largely responsible for a number of key operating aspects of CleanStart, which provides you the prospect to take control of this position and run with it.

If you are looking to be part of something outstanding and help take it to the next level, we’d love to hear from you!

Job Duties:
Primary point of contact for all customers and field staff
Answer phone calls for service booking,



inquiries, and job management
Handle email communication with customers
Monitor and support all service routes
Prepare and send estimates to customers
Prepare and send invoicing via our internal system
Processing payments online via Stripe

Qualifications:
Exceptional customer service skills
Excellent communication skills and confidence speaking on the phone in English
Invoice processing experience preferred
Administrative experience preferred
Sales experience preferred
Comfortable using smartphone and computer
Working knowledge of Google Workspace
Ability to stay calm and problem solve under pressure
Ability to multitask and prioritize

Job Details:
Regular schedule is Monday to Friday
Occasional availability expected on Saturdays and holidays to support work crews
Daily hours are 8:00am-4:30pm
Two weeks of vacation
Paid personal days

Job Types: Full time, Permanent Pay: $60,000.00-$65,000.00 per year

Benefits
Casual dress
Company events
Paid time off

Education:
Secondary School (preferred)

Language:
English (preferred)

Work Location: In person

📌 Lead Dispatcher Vancouver
🏢 CleanStart BC
📍 Vancouver